At TrinTyFitness, your satisfaction comes first. If your order doesn't meet your expectations, here's how we handle returns, exchanges, and refunds. We keep it simple and transparent.

1. Time Limit to Submit a Request

You have 30 days from the delivery of your order to contact us about a return, exchange, or refund. After this period, we're unfortunately unable to process the request.

For any request, email us at TrintyFitnessBusiness@gmail.com with your order number.

2. Defective, Damaged, or Incorrect Product

If you receive an item that's defective, damaged in transit, or different from what you ordered, we'll fix it quickly and at our expense.

All you need to do is:

1. Contact us within 30 days of delivery.
2. Attach photos or a short video clearly showing the issue (and a photo of the shipping label if the packaging is damaged).

We'll then offer you, at your choice:

• a free replacement, or
• a full refund.

In nearly all cases, you won't need to send anything back — photo or video proof is enough. We'll confirm the next steps by email, and your claim is processed within 1 to 3 business days.

3. Change of Mind (Non-Defective Item)

Because our products ship from our international fulfillment partners, we do not accept returns for a simple change of mind. We encourage you to carefully review the dimensions, colours, and features listed on the product page before ordering.

Have a question about an item before you buy? Reach out — we're happy to help you make the right choice.

4. Non-Returnable Items

For hygiene or personalization reasons, the following items are final sale (no return or refund), unless they're defective:

• personalized or made-to-order items;
• clearance / final sale items;
• gift cards.

5. Order Cancellation

You can cancel your order free of charge as long as it hasn't shipped yet — usually within 12 to 24 hours of purchase. Email us as soon as possible with your order number.

Once the order has been prepared or shipped, it can no longer be cancelled, but you can still submit a return request under the conditions above.

6. Refunds

Once your proof is received and your claim is approved (usually within 1 to 3 business days), we'll process the refund.

• The refund is issued to the original payment method.
• Then allow around 5 to 10 business days for the amount to appear on your statement, depending on your financial institution.
• Shipping is always free at TrinTyFitness — so there are no initial shipping charges to refund.

If an approved refund is taking longer than expected, please check first with your bank or card issuer, then reach out to us.

7. Order Not Received or Delayed

Our products ship from our international fulfillment partners, so delivery times may vary. The estimated timeframe is shown on the product page and in your confirmation email.

If your package is delayed:

• First, check the tracking using the number sent by email. A package may be held at your local post office (incomplete address, missed delivery notice, etc.) — in that case, contact your post office.
• If tracking shows "delivered" but you received nothing, contact us: we'll open an investigation with the carrier.
• In accordance with Quebec's Consumer Protection Act, if your order isn't delivered within 30 days of the expected date, you may request cancellation and a full refund.

8. Contact Us

Have a question or a request? We're here for you.

• Email: TrintyFitnessBusiness@gmail.com
• Response time: within 24 to 48 business hours

Thank you for trusting TrinTyFitness for your fitness accessories. 💪

Last updated: July 22, 2026